AI Agent for Online Stores

AI Agent for Online Stores

AI agent for e-commerce: product consultations, order processing, delivery tracking, returns handling, and automated communication with shoppers.

from $499/month

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Description

An AI agent for online stores is an intelligent assistant that handles the first line of communication with shoppers: it advises on products, helps with selection, processes orders, tracks delivery status, handles returns and exchanges. The solution works on websites, Telegram, WhatsApp, Viber, Facebook Messenger, and Instagram Direct — across all channels where shoppers prefer to communicate with online stores. The product is suitable for online stores of any size: from small Shopify stores and Instagram shops to large marketplaces and dropshipping projects. The AI agent helps reduce the workload on customer support, increase order conversion, and free up managers to work with hot customers. This is not just a chatbot, but a tool that knows the specifics of e-commerce: it can work with product catalogs, stock availability, delivery methods (Nova Poshta, Ukrposhta, courier), payment methods, promotions and promo codes, returns under consumer protection law, and complex dropshipping logistics.

Advantages

  • Increased order conversion through instant responses. An AI agent for online stores responds to customers within seconds — helps choose products, answers questions about specifications, availability, delivery, and payment. In e-commerce, every minute of waiting reduces conversion: if a buyer doesn't get an answer, they leave for a competitor or abandon the purchase.
  • Automation of post-sale support. The AI agent takes over routine tasks after order placement: tracking delivery status by tracking number, reminding customers to pick up packages, processing return and exchange requests. This reduces the load on customer support by 2–3 times and increases customer loyalty.
  • 24/7 operation across all sales channels. Most orders in e-commerce are placed in the evening and on weekends, and shoppers often message via Instagram, Telegram, WhatsApp, and Viber simultaneously. The AI agent processes inquiries across all channels without breaks and helps avoid losing 'hot' orders during periods when managers are offline.
  • Increased average order value through smart recommendations. The AI agent can suggest related products (cross-sell), better product versions (up-sell), remind about items left in cart, and inform about relevant promotions. Thanks to dialogue context, recommendations look appropriate, not intrusive.

Features

✓ Product Consultations and Selection Assistance - The AI agent selects products based on shopper criteria (budget, size, color, purpose), answers questions about specifications, composition, materials, compatibility. With integration to the website catalog, the agent sees actual availability, prices, and stock levels in real time.
✓ Order Placement and Processing - An AI chatbot for online stores helps the customer compose an order in messenger: clarifies model, size, quantity, delivery address, payment method, then automatically creates the order in the accounting system (Shopify, WooCommerce, OpenCart, Prom.ua, Hroshop, Rozetka Pro) and forwards it to the manager or directly to the warehouse.
✓ Delivery Status Tracking and Notifications - The AI agent automatically sends order status information to the customer by tracking number, reminds them to pick up the package, notifies them about arrival at the post office or pickup point. This reduces the number of 'unclaimed' orders and returns due to missed deadlines.
✓ Returns, Exchanges, and Complaint Handling - The AI agent processes return requests according to consumer protection law: collects order data, return reason, product photos, generates the application, and forwards it to customer support. This removes routine work from managers and speeds up return processing for customers.

Prices

AI Start

$490 / month
  • up to 3,000 AI requests / month
  • up to 2 languages
  • Email support (response within 24 hours)
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Popular

AI Business

$1,490 / month
  • up to 15,000 AI requests / month
  • up to 5 languages
  • Priority support (response within 6 hours)
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AI Enterprise Automation

from $4,900 / month
  • unlimited or from 100,000 requests / month
  • 10+ languages
  • Dedicated manager + 24/7 SLA
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Frequently Asked Questions

How does an AI agent for online stores work?

The AI agent connects to your communication channels — website, Telegram, WhatsApp, Viber, Facebook Messenger, Instagram Direct — and starts processing incoming messages according to predefined scenarios. It can advise on products, process orders, track delivery status, handle returns, and, when necessary, transfer the conversation to a manager with full context.

Which e-commerce platforms does the AI agent integrate with?

All popular e-commerce platforms are supported: Shopify, WooCommerce, OpenCart, Magento, PrestaShop, BigCommerce, as well as regional systems — Prom.ua, Hroshop, Rozetka Pro, Tilda. With integration, the agent sees the current product catalog, stock availability, prices, promotions, and can automatically create orders in your accounting system.

Can the AI agent track delivery status by tracking number?

Yes. The AI agent integrates with delivery service APIs (Nova Poshta, Ukrposhta, DHL, Meest Express, and other carriers) and can provide customers with current package status, arrival date, and pickup point address by tracking number. The agent can also automatically send notifications at key stages (handed over to delivery, arrived at pickup point, awaiting collection).

How does the AI agent handle promotions, promo codes, and personal discounts?

The agent knows about active store promotions, can offer relevant promo codes to customers who hesitate to buy, inform about category discounts, remind about time-limited offers. For personal discounts, the agent can consider customer purchase history (with CRM integration) and offer only relevant promotions, not mass mailings.

Can the AI agent recover abandoned carts?

Yes. This is one of the key functions of an AI agent for e-commerce. If a buyer added an item to the cart and didn't complete checkout, the agent can automatically remind them via a convenient channel (Telegram, email, WhatsApp), offer help with selection, address concerns, or offer a discount. On average, this allows recovering 15–25% of 'lost' buyers.

How does the agent handle return and exchange requests?

The AI agent advises customers on return conditions according to consumer protection law (typically 14 days for most goods), collects necessary information about the order and reason for return, requests product photos, generates the application, and forwards it to a customer support manager. If a return is possible automatically (the product meets all conditions), the agent can immediately start the refund process.

How long does it take to launch an AI agent for an online store?

A basic launch usually takes 2–3 weeks. This includes setting up sales and support scenarios, connecting communication channels, integrating with the store platform (Shopify, Prom.ua, etc.), delivery system (Nova Poshta API), uploading the FAQ database, and testing on real requests. More complex projects with custom logic — up to 4–6 weeks.

Will the agent know the specifics of our store — products, brands, conditions?

Yes. The AI agent is customized for your specific online store: we upload the product catalog with descriptions and specifications, brands you sell, promotions, loyalty program, delivery and payment conditions, warranty obligations, return handling specifics. The agent communicates in your brand's style and knows all your products.

Customer Cases

Online clothing and footwear store (Prom.ua + Instagram)

customer response time decreased from 18 minutes to 25 seconds
+34% increase in message-to-order conversion
+22% increase in average order value through cross-selling

The store received 200–300 daily inquiries through Instagram Direct, Telegram, and WhatsApp with questions about size, color, availability, and delivery time. Managers couldn't respond quickly, especially during evening hours and weekends, when the main flow of orders happens. Some hot buyers were leaving for competitors due to slow response.

We implemented an AI agent that advises on models, checks availability of the desired size in the catalog, processes orders with delivery address selection, suggests add-ons (e.g., a belt with a dress, socks with shoes), and automatically creates orders in Prom.ua.

Integration with Instagram Direct, Telegram, WhatsApp, and Prom.ua. Now managers handle only complex requests and returns, while 75% of orders are created automatically through the AI agent.

Electronics and home appliances online store

–48% workload reduction for customer support
recovery of 19% 'abandoned' orders back to cart
average processing time for order status inquiries — 8 seconds

The store faced a typical large e-commerce problem: 60% of support inquiries were repetitive 'where is my order?' questions, and another 20% were returns and exchanges. Support managers were drowning in routine work, and complex questions waited for answers for hours.

We implemented an AI agent integrated with Hroshop and the Nova Poshta API. The agent automatically responds to order status inquiries by tracking number, sends notifications about delivery stages, processes the initial stage of returns (collects data, reason, photos), and brings back to the cart customers who didn't complete checkout.

Within 2 months, support workload decreased almost in half, and the store began recovering some of the 'abandoned carts' that were previously simply lost.

Dropshipping store of home goods on Instagram

automated 85% of order processing
+41% increase in repeat purchases through follow-up
the store was able to scale without hiring additional managers

A small store in Instagram shop format worked on dropshipping: sold home goods, receiving 50–80 orders per day. The owner alone handled all messages in Direct, which limited scaling — physically processing more orders manually was impossible.

We launched an AI agent on Instagram Direct and Telegram that advises on products, processes orders (clarifies delivery address, payment method), forwards orders to the supplier through integration, sends the customer the tracking number and pickup reminders. A separate scenario is follow-up 2 weeks after purchase with a related product offer.

Now the store processes 3 times more orders with the same resources, and the owner has shifted from operational routine to marketing and assortment development.