24/7 AI Customer Support Agent — chatbot for websites and businesses

24/7 AI Customer Support Agent — chatbot for websites and businesses

24/7 AI customer support agent for websites and businesses: custom chatbot development and creation, support automation, fast customer responses, and reduced team workload.

from $499/month

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Description

A 24/7 AI customer support agent helps automatically answer user questions on the website and in messengers without interruptions or waiting. The solution reduces the workload on the support team, speeds up request processing, and helps avoid losing customers outside working hours.

Advantages

  • The AI agent responds to customers at any time of day, without weekends or breaks. The user gets help immediately, even if the support team is currently offline. This helps avoid losing inquiries at night, on holidays, and during peak hours. As a result, the business stays constantly connected with customers.
  • The AI agent handles typical questions immediately after the inquiry is submitted. The customer does not need to wait for a manager’s response or stand in line. A fast reaction increases satisfaction and reduces the likelihood of customers switching to competitors. This is especially important for websites with high traffic and a large number of repetitive requests.
  • The AI agent takes over routine inquiries: answers to frequently asked questions, service consultations, and collection of initial information. Support staff can focus on complex and non-standard tasks. This increases department efficiency and reduces the time required to process inquiries. As a result, the company gets a more productive team without expanding staff.

Features

✓ The AI agent can request a name, phone number, email, comment, and other data required for further request processing. After that, the information is passed in a convenient format to the manager or CRM.
✓ The AI agent can determine the type of request and direct the user down the appropriate path: to sales, support, consultation, or a specific service. This helps move the customer to the desired action faster and simplifies navigation.
✓ If the question goes beyond the scenario, the AI agent can transfer the conversation to an employee without losing context. The manager receives the already collected customer information and can get involved in resolving the issue more quickly.
✓ The AI agent can consult customers on typical questions: pricing, timelines, services, work stages, payment methods, and other common topics. This makes it possible to quickly resolve basic requests without a manager’s involvement.

Prices

AI Start

$490 / month
  • up to 3,000 AI requests / month
  • up to 2 languages
  • Email support (response within 24 hours)
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Popular

AI Business

$1,490 / month
  • up to 15,000 AI requests / month
  • up to 5 languages
  • Priority support (response within 6 hours)
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AI Enterprise Automation

from $4,900 / month
  • unlimited or from 100,000 requests / month
  • 10+ languages
  • dedicated manager + 24/7 SLA
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Frequently Asked Questions

What is a 24/7 AI customer support agent?

A 24/7 AI customer support agent is an intelligent assistant that automatically responds to user inquiries on the website and in messengers. It helps consult customers, collect requests, handle typical questions, and transfer complex requests to a manager.

What tasks is an AI support agent suitable for?

The AI agent is suitable for answering frequently asked questions, providing initial consultation, collecting contacts, qualifying leads, and routing inquiries. It can also help the user choose a service and guide them to submitting a request.

Can the AI agent work 24/7 without a manager’s involvement?

Yes, the AI agent can process inquiries around the clock without weekends or breaks. At the same time, it can automatically transfer complex or non-standard requests to an employee.

Can the AI agent collect customer requests and contact details?

Yes, the AI agent can request a name, phone number, email, and other data necessary for further request processing. This helps not only consult users but also turn inquiries into leads.

What happens if the AI agent cannot answer a question?

In that case, the AI agent transfers the conversation to a manager or forwards the request to the appropriate department. At the same time, the conversation history is preserved so the employee can immediately see the context of the inquiry.

Can the AI agent be customized for a specific niche?

Yes, the AI agent is customized to the specifics of the business, product, and target audience. It can use your sales scenarios, answers to frequently asked questions, and request processing rules.

Why does a business need a 24/7 AI customer support agent?

The AI agent helps respond to users faster, avoid losing customers outside working hours, and automate routine communications. It is a convenient tool for improving service quality and enhancing the processing of incoming inquiries.

Customer Cases

Private clinic network

patient response speed increased from 12 minutes to 40 seconds
+22% growth in consultation bookings through the website
–35% workload on administrators

The clinic received daily inquiries through the website, WhatsApp, and Telegram: appointment bookings, clarification of service costs, doctors’ schedules, and preparation for examinations. Administrators were unable to process the entire flow quickly, which left some inquiries unanswered.

We implemented a 24/7 AI customer support agent that automatically answers frequently asked questions, helps choose a service, collects patient data, and routes the inquiry to the appropriate department.

The solution was integrated with the CRM, booking forms, and messengers. Now the AI agent handles primary communication, while clinic staff work only with already prepared requests.

Online school and educational platform

inquiry processing speed increased from 20 minutes to 1 minute
+31% growth in conversion from inquiry to course application
–45% workload on the support and sales department

The educational platform received a large number of user messages: questions about courses, pricing plans, learning format, account access, and payment. Due to the high workload, managers were not always able to respond quickly, and some potential customers left without submitting an application.

We implemented an AI agent that consults on training programs, helps choose a course, answers typical questions, collects contacts, and transfers the most interested users to the sales department.

The AI solution was integrated with the website, CRM, and chats. As a result, the company accelerated communication with customers, improved lead processing quality, and reduced the share of lost inquiries.

B2B service company

first response time decreased from 25 minutes to 50 seconds
+19% growth in qualified leads
–38% workload on customer relationship managers

The company received incoming inquiries from businesses through the website, email, and messengers: requests for pricing calculations, service consultations, and clarification of cooperation terms. Managers spent a lot of time on the initial processing of repetitive requests, which slowed down work with hotter leads.

We implemented an AI support agent that automatically conducts the initial dialogue, уточняет customer needs, collects contact information, segments requests, and transfers them to the appropriate department.

The AI agent was connected to the CRM, website, and corporate communication channels. Now the team receives qualified inquiries faster and can focus on closing deals instead of routine correspondence.