Terms of Use

1.1. The website ai-agent.com.ua is an informational resource that presents services for the development and implementation of AI agents, chatbots and business-process automation systems.

1.2. The Provider is an individual entrepreneur or legal entity operating in Kyiv, Ukraine.

1.3. These Terms constitute a public offer within the meaning of Articles 633, 641 and 644 of the Civil Code of Ukraine. Any action by the User indicating an intention to use the services (submitting a form, sending an email or Telegram message, paying an invoice) shall be deemed full and unconditional acceptance of these Terms.

1.4. The Provider reserves the right to amend these Terms at any time. The current version is always published on this page. Continued use of the Website after such changes constitutes your agreement with them.

• “Website” — the web resource located at ai-agent.com.ua, including all subdomains and pages.
• “Services” — the development, implementation, configuration, integration and support of AI agents, chatbots and automation systems that the Provider supplies to the User under a separate agreement.
• “Content” — any materials placed on the Website: texts, images, videos, graphics, source code, design, logos, trademarks.
• “Request” — the User's communication to the Provider via form, email or messenger to obtain a consultation or order a Service.

3.1. The Website is informational in nature. The list of services, descriptions, indicative prices and conditions published on the Website are not a public offer to enter into a service contract — they are an invitation to negotiate.

3.2. The specific terms of cooperation (scope, deadlines, price, warranties) are agreed individually for each project and recorded in a separate contract, invoice or written agreement (including correspondence by email or messenger).

3.3. Indicative prices on the Website may change without prior notice. The final price is fixed at the moment the order is placed.

3.4. The Provider reserves the right to refuse to provide Services to the User without giving reasons, in particular if the task contradicts the law, moral standards or the Provider's technical capabilities.

4.1. The User submits a Request through a form on the Website, by email or via the Telegram bot. The User is solely responsible for the accuracy of the contact details provided.

4.2. The Provider contacts the User to clarify the task, agree on the scope of work, deadlines and price.

4.3. A contract shall be deemed concluded once the parties have agreed on all material terms and the User has paid the invoice (in full or in the agreed part — an advance).

4.4. All mutual obligations, rights, warranties, payment terms, delivery of results, refunds and dispute resolution are governed by a separate service contract or by terms agreed in writing. In the event of a conflict between these Terms and a separate contract, the contract prevails.

5.1. The User is entitled to:

• use the Website in accordance with these Terms;
• receive a consultation in response to a Request;
• order the Provider's services on individually agreed terms;
• withdraw a Request at any time before the contract is concluded.

5.2. The User undertakes to:

• provide accurate and up-to-date information when filling out forms;
• not use the Website for illegal activities, including the distribution of malicious software, spam, phishing, DDoS attacks, or attempts to gain unauthorised access to the infrastructure;
• not attempt to bypass technical restrictions of the Website, perform load testing or scan the Website without the Provider's written permission;
• not use automated tools (bots, parsers, scrapers) to mass-download Content from the Website;
• not infringe intellectual property rights of the Provider or third parties;
• comply with the applicable laws of Ukraine when using the Website.

6.1. All intellectual property objects placed on the Website (texts, images, design, graphics, source code, logos, product names, trademarks) belong to the Provider or are used by it on lawful grounds and are protected by Ukrainian law and international agreements.

6.2. Without prior written consent of the Provider, the User is prohibited from:

• copying, reproducing, publishing, distributing, selling or transferring Website Content to third parties;
• removing or altering attribution notices, trademarks or any other rights notices;
• using Content for commercial purposes.

6.3. Quoting Website materials is permitted to the extent justified by the purpose of the citation, with a mandatory link to the source — ai-agent.com.ua.

6.4. Rights to deliverables produced by the Provider under separate contracts (source code of AI agents, chatbots, documentation) are governed by the terms of those contracts.

7.1. The Website and the information on it are provided “as is”, without any express or implied warranties. The Provider does not guarantee that the Website will be continuously available, error-free, will meet all of the User's expectations, or that the results obtained from its use will be accurate or reliable.

7.2. The Provider is not liable for:

• any direct or indirect damages, lost profits, loss of data or reputation arising from the use of or inability to use the Website;
• temporary unavailability of the Website due to maintenance, actions of the hosting provider, internet providers, or force-majeure events;
• the content of third-party resources to which links may be provided from the Website;
• the actions of third parties, including consequences of data leaks resulting from the User's violation of security rules (sharing passwords, access from infected devices, etc.);
• any non-conformity of the Services with the User's expectations that have not been recorded in writing in a technical specification or contract.

7.3. The Provider's aggregate liability for any claims related to the use of the Website is limited to the amount actually paid by the User to the Provider for the specific Service in connection with which the claim arose.

7.4. The User is solely responsible for their own actions on the Website, as well as for the actions of persons using their equipment or credentials.

8.1. The processing of the User's personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

8.2. The parties undertake not to disclose confidential information obtained during cooperation to third parties without the written consent of the other party, except in cases provided for by law.

The parties shall be released from liability for partial or full non-performance of their obligations if such non-performance is caused by force-majeure events: natural disasters, hostilities, blackouts, cyberattacks on infrastructure, restrictions imposed by authorities, decisions of international organisations, failures of communication or hosting providers, and other events that the parties could not foresee or prevent by reasonable means.

10.1. The parties shall attempt to resolve any disputes arising in connection with these Terms through negotiations.

10.2. If an agreement cannot be reached, the dispute shall be referred to the court at the place of the Provider's registration, in accordance with the applicable laws of Ukraine.

10.3. The substantive law of Ukraine applies to these Terms.

11.1. If any provision of these Terms is found to be invalid, the remaining provisions shall remain in full force and effect.

11.2. The Provider's failure to act in the event of the User's breach of these Terms does not deprive the Provider of the right to take appropriate measures later.

11.3. The User may not assign their rights and obligations under these Terms to third parties without the Provider's written consent.

11.4. Any notices contemplated by these Terms may be sent by the parties to the email address or Telegram account specified as official contacts. Such notices shall be deemed received on the day they are sent.

For any questions about these Terms or our services, please contact us:

Email: info@ai-agent.com.ua
Telegram: @ai_agent_com_ua_bot
Place of business: Kyiv, Ukraine.