AI agent for the logistics business: shipping cost calculation, delivery order intake, cargo tracking by tracking number, document workflow automation, and 24/7 customer communication.
from $499/month
Order–25% operational costs through document workflow automation
+30% order processing speed
98% on-time deliveries thanks to automatic customer notifications
The company processed 200–300 orders per day through the website, email, and messengers. Dispatchers spent a significant part of their time on cost calculations, filling out bills of lading, and answering routine 'where is my package?' questions. Clients often called to clarify cargo status, which distracted from the main work with routes.
We implemented an AI agent that calculates shipping costs based on cargo parameters, accepts orders, and automatically creates bills of lading in the 1C Logistics system. Cargo tracking via API and automatic customer notifications about statuses at each stage (accepted, in transit, arrived, delivered) were configured separately.
Integration with 1C Logistics and the company's CRM. Now dispatchers work with ready-to-process orders rather than raw messages, clients receive statuses automatically without calls, and the company reduced operational costs through document workflow automation.
+45% conversion growth from online inquiry to order
average quoting time decreased from 2 hours to 15 minutes
–55% logistician time on 'cold' inquiries
The freight forwarding company specialized in road transportation between Ukraine and EU countries (Poland, Germany, Czech Republic, Italy). A large share of incoming inquiries came through the website, email, and messengers — and logisticians spent hours quoting for each client because many ultimately chose another contractor who responded faster.
We launched an AI agent that automatically quotes standard routes (Kyiv-Warsaw, Lviv-Berlin, etc.) based on cargo parameters within minutes, filters out irrelevant inquiries (cargo outside the forwarder's directions, cargo below minimum volume), and forwards to the logistician only qualified orders with full context. Integration with KeyCRM and the custom tariff system.
Now logisticians come to work with a ready list of orders requiring their attention, while 70% of standard quotes happen automatically through the agent. This is especially important in the international shipping market where clients often expect quotes within a few hours.
–60% manual document and order processing
3x faster order processing during peak hours
–25% errors in documents
The delivery service simultaneously accepted orders from partner stores (B2B), private clients (B2C), and restaurants. Operators manually entered data into the system, coordinated orders with couriers, and answered customer questions about delivery status. During peak hours (lunch, evening), a queue of unprocessed orders formed, couriers idled due to coordination delays, and address errors led to returns and conflicts.
We implemented an AI agent on Telegram, WhatsApp, and the website that automatically accepts orders, verifies the address by geolocation, calculates delivery cost by zone, automatically creates work orders in the accounting system, and assigns the nearest available courier. Clients receive automatic notifications at each stage (order accepted, courier dispatched, delivered).
Now orders are processed instantly even during peak hours, operators handle only complex cases and communication with restaurant partners, while the number of errors in documents and addresses has significantly decreased.