AI Agent for Restaurants, Cafes and Hotels

AI Agent for Restaurants, Cafes and Hotels

AI agent for HoReCa: table reservations, delivery order processing, menu consultations, and automated guest communication via Telegram, WhatsApp, and websites.

from $499/month

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Description

An AI agent for HoReCa is an intelligent assistant that handles the first line of communication with guests: it accepts table reservations, processes delivery orders, advises on menu items, working hours, and special offers. The solution works on websites, Telegram, WhatsApp, and Viber — across all channels where restaurant, cafe, bar, and hotel customers prefer to communicate. The product is suitable for HoReCa businesses that want to automate routine communication without sacrificing service quality: from restaurants and coffee shops to hotels, hostels, and catering companies. The AI agent helps administrators focus on guests in the venue while routine inquiries are handled by the assistant. This is not just a chatbot, but a tool that understands context and knows the specifics of HoReCa: it can work with occupancy schedules, seasonal menus, banquets, promotions, and questions about allergens, dietary options, and delivery conditions.

Advantages

  • Instant response to guest inquiries. An AI agent for restaurants responds within seconds — accepts reservations, confirms table availability for the desired date and time, sends the menu and information about special offers. In HoReCa, speed is critical: if a guest doesn't get a response within 1–2 minutes, they book a table with competitors.
  • 24/7 operation without administrator involvement. Most reservation and delivery requests come in the evening, when administrators are busy with guests in the venue, or at night — after the business closes. The AI agent works around the clock, doesn't depend on staff schedules, and helps avoid losing orders during the busiest times.
  • Reducing routine workload for staff. Up to 70% of HoReCa inquiries are typical questions about working hours, location, parking availability, children's menu, dietary options, and delivery conditions. The AI agent handles them automatically, while administrators and hosts focus on guests in the venue and service quality.
  • Scaling for peak loads. Restaurants and hotels face multiplied surges in inquiries during weekends, holidays, and tourist seasons. The AI agent scales instantly and handles hundreds of conversations simultaneously — without seasonal hiring and without compromising service quality.

Features

✓ Table and Room Reservations - The AI agent accepts reservations, checks availability for the desired date and time according to your occupancy schedule, clarifies the number of guests and special preferences (quiet zone, high chair, terrace dining), then automatically creates the booking in the system and sends confirmation to the customer.
✓ Delivery and Pickup Order Processing - An AI chatbot for restaurants advises guests on the menu, helps compose orders, calculates totals including promotions, clarifies delivery address and payment method, then forwards the completed order to the kitchen or accounting system (Poster, Syrve/iiko, Joinposter).
✓ Answers to Common Guest Questions - The AI agent for hotels and restaurants can answer questions about working hours, location, parking availability, children's menu, vegan and gluten-free options, dish ingredients and allergens, room rates, check-in and check-out procedures, deposit return conditions.
✓ Working with Promotions, Banquets, and Event Inquiries - The AI agent can automatically send information about seasonal offers, business lunches, special events, and also collect requests for banquets, corporate events, and weddings with all details (date, number of guests, budget, preferences) and forward them to the event manager.

Prices

AI Start

$490 / month
  • up to 3,000 AI requests / month
  • up to 2 languages
  • Email support (response within 24 hours)
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Popular

AI Business

$1,490 / month
  • up to 15,000 AI requests / month
  • up to 5 languages
  • Priority support (response within 6 hours)
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AI Enterprise Automation

from $4,900 / month
  • unlimited or from 100,000 requests / month
  • 10+ languages
  • Dedicated manager + 24/7 SLA
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Frequently Asked Questions

How does an AI agent for restaurants and hotels work?

The AI agent connects to your communication channels — website, Telegram, WhatsApp, Viber, Instagram Direct — and starts processing incoming messages according to predefined scenarios. It can accept reservations, process delivery orders, advise on menu and accommodation conditions, and, when necessary, transfer the conversation to an administrator while preserving context.

Can the AI agent be connected to our accounting system (Poster, iiko, Syrve)?

Yes. The AI agent integrates with popular POS systems and accounting tools used in HoReCa: Poster, Syrve (iiko), Joinposter, Quick Resto, RKeeper. Through integration, the agent sees the current menu, item availability, dining room occupancy schedule, and can automatically create orders and reservations in your system.

How does the AI agent handle table reservations — can it account for actual dining room occupancy?

Yes. When integrated with the reservation system, the agent sees the actual dining room layout, table availability for the desired date and time, number of seats, and zone specifics (terrace, VIP room, bar). If a table is unavailable, the agent suggests the nearest available slot or alternative zone, instead of simply refusing the guest.

What about non-standard inquiries — banquets, corporate events, weddings?

For complex event-format inquiries, the AI agent collects maximum information from the client (date, expected number of guests, budget, event format, special menu preferences) and forwards a qualified lead to the event manager with full context. The agent doesn't try to sell a banquet itself, but saves the manager 20–30 minutes on clarifying basic details.

Can the AI agent answer questions about allergens, dietary options, and dish ingredients?

Yes. We load detailed information into the agent's knowledge base about dish ingredients, presence of allergens (gluten, lactose, nuts), vegan and vegetarian options, children's menu. This is especially important for restaurants with complex or signature menus, as well as for hotels offering special meals for guests with dietary restrictions.

How long does it take to launch an AI agent for a restaurant or hotel?

A basic launch usually takes 2–3 weeks. This includes setting up reservation and order scenarios, connecting communication channels, integrating with the POS or reservation system, uploading the menu and FAQ, and testing on real requests. More complex projects with custom logic — up to 4–6 weeks.

Will the agent know the specifics of our venue — concept, signature dishes, promotions?

Yes. The AI agent is customized for your specific venue: we upload the concept, full menu with descriptions and prices, dish history, information about the chef, promotions, business lunches, event schedule. The agent communicates in your brand's style, not like an 'average' bot.

Is post-launch support available?

Yes. We support the AI agent, analyze guest dialogues, conversion of inquiries into reservations and orders, drop-off points, and regularly optimize scenarios. This is especially important during peak periods — we quickly adapt the agent to new promotions, seasonal menu, and changes in venue operations.

Customer Cases

Network of 4 restaurants in Kyiv

reservation request response time decreased from 12 minutes to 20 seconds
+38% increase in table occupancy during evening hours
–50% workload reduction for hosts during peak hours

The network received 100–150 reservation requests daily through the website, Telegram, Instagram, and WhatsApp. During peak hours (6:00 PM to 10:00 PM), hosts couldn't respond quickly enough — some guests booked tables with competitors.

We implemented an AI agent that accepts reservations across all channels, checks table availability against each restaurant's layout in real time, sends confirmations and reminders the day before visits. Integration was implemented with the Syrve system.

Now hosts welcome already-confirmed reservations in the venue, while complex requests (banquets, large groups, special preferences) are automatically forwarded to the event manager.

Boutique hotel with 25 rooms in Lviv

+42% increase in direct bookings through website and messengers
–35% reduction in commission costs to aggregators (Booking, Airbnb)
average response time for room inquiries — 30 seconds

The hotel received a large share of inquiries through Booking.com and Airbnb, which meant high commissions (15–20% per booking). Direct inquiries through the website and Instagram were processed slowly — the administrator wasn't always online.

We launched an AI agent that advises guests on rooms, rates, accommodation conditions, additional services (transfer, breakfast, parking), accepts direct bookings, and automatically creates a request in the hotel's system. Connected channels: website, Telegram, WhatsApp, Instagram Direct.

Within 3 months, the share of direct bookings grew, and the hotel significantly reduced dependence on aggregators and commission expenses.

Coffee shop with delivery in Odesa

delivery order processing accelerated 4x
+31% increase in average check through cross-selling
–40% workload reduction for administrators during peak hours

The coffee shop accepted orders through Telegram and Instagram; the administrator manually transferred them to Poster, calculated totals, and coordinated delivery with couriers. During peak hours (morning and lunch), a queue of unprocessed orders formed.

We implemented an AI agent that accepts orders via messengers, advises guests on the menu, suggests cross-sells (dessert with coffee, additional syrup), calculates totals with promotions, clarifies address and delivery time, and automatically creates orders in Poster.

Now all orders are processed instantly, the administrator sees ready-made requests in the system, and guests receive confirmation immediately after placing orders.